If you choose to buy from mytrust.lk online store, you can pay with anyDebit Card or credit card – VisaMastercard . we also have Cash on delivery option .

make sure the credit/debit card has not expired. Erasing your cache and cookies from your web browser can also help. We advise you to try again. If this doesn’t work, you can try another payment method. If the problem persists, please contact our order support +94(0) 0705 666 677

You can use your code by entering it in the “Enter your coupon code” section when you order. To receive the discount, click Apply. You can use only one promotional code per order.

On average 5-7 Working Days . If you can inform us through our hotline that you require the product urgently we might be able to make an exception for you please bear in mind however that this will be dependent on external circumstances beyond our control . We Will do our best 

We will do our best to ease your concerns we have a dedicated to guide you on the proper functionality and maintenance of the products your purchased so  get in touch with .If your still not happy with your purchase please escalate the issue to mytrust.lk higher Management though emailing info@mytrust.lk

Once confirmation of a transaction is sent via email by Mytrust.lk to the user orders cannot be cancelled or goods returned unless a valid product usability issue . please note that we cannot accept returns based on change of mind

Any issue related to any product or service should be brought to the notice of Mytrust.lk within 2 days of the purchase to discuss a solution

Mytrust.lk management reserves the exclusive right to decide on refunding or replacing a product.

Warranty Conditions and duration will be mentioned on the Product Description if you have any doubts please check with our helplines as well . Please note certain products do not carry warranty 

You can get in touch with our helplines to initiate a warranty claim please note that you will be asked to provide your invoice details to initiate the process . if it is an online order such details would be emailed to you at checkout . You also have the option of visiting one of our showrooms and they will initiate the warranty claim process for you